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- Shipping uses BusinessMail within, for example, Operations, Chartering, IT and Finance
- The utility model varies from one department to the next
- BusinessMail sorts and links messages to the right department/role/function
- Time-critical messages are handled immediately
- Large volumes of mail become more manageable
- A good solution and business-critical application for our customers
- BusinessMail helps achieve higher customer satisfaction, customer loyalty and reputation building
- Fast and correct handling of messages in common e-mail addresses
- Sender receives a reference number and automatic reply
- Unprocessed messages are visible to customer service officer/team leader
- Collaboration – when someone is absent another person takes over the role
- Improves work flow and saves time
- Statistics on message volumes and processing times
- Sort out personal inboxes from business-related inboxes
- All incoming e-mail is responded to within a certain amount of time
- Messages that are not processed trigger a notification to the customer service officer responsible
- In cases of illness, another person takes on the role, ensuring that the customer gets a response
- Achieve faster response times, correct answers and more satisfied customers
- Statistics are taken from the solution on response times, message volumes, etc.
- BusinessMail helps bring about order and structure
- Fast and correct handling of messages in common e-mail addresses
- Messages and attachments are located in the same place and in one copy
- Information sharing and collaboration for project participants
- Letter search and retrieval of messages and attachments
- Check of read-only and write permissions provide traceability/compliance
- Message content is locked and cannot be deleted/changed, providing security
- Better and faster work flow
- Message log shows the project participants who has taken what action and when
- Sort out personal inboxes from project-related inboxes
- Integration with other systems (CRM, ERP, etc.)
- Using BusinessMail CaseMail will ensure that incoming e-mail to the municipality is processed more efficiently. The same applies to outgoing e-mail from the municipality
- • Based on customer criteria, BusinessMail CaseMail can distribute and categorise messages thus adding value. This added value simplifies further work with the messages
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