ID Scandinavia offers operations and support services for basic IT, servers, clients, virtualisation, networks, and collaboration software including Notes and Domino with support components. We can take on operations of the entire environment, or function as a competence support partner when needed. We offer various levels of support and operating services. ID Scandinavia has a Helpdesk that is manned 24/7 by highly qualified resources, and we can offer various SLA levels.

Examples of what we can offer:

• SLA-steered operations and support with 2nd and 3rd line IT responsibility of selected components, software and applications, with fixed monthly reporting
• Operations and support regardless of whether the equipment is localised at the customer, with us, in the Cloud or a combination
• Proactive monitoring to detect faults and deviances for selected applications and services
• Proactive fixed maintenance of applications and services to increase performance, availability and security
• Continuous administration and recommended development
• Total operating responsibility for Domino environment and related services
• Sparring and recommendations in terms of professional IT administration/development in line with the market and industry
• Access to manned Helpdesk and support system, in principle, all business days, 8.00 – 16.00 (shifts and extended hours can be arranged if desired)

ID Scandinavia is an IBM Premium Business Partner; we are also a Microsoft ISV Partner and a provider of Symantecs solutions for Domino.

With our independence, specialist expertise and flexible organisation we are in the position to offer you our customer the flexibility you desire, and give you a level of attention that larger companies will struggle to offer.

Contact us by e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or call +47 55 55 70 55 for an obligation-free chat!